FAQ's

WELCOME TO DA SPOT NYC!

You have questions, we have answers! If you need more help then email us directly at info@daspotnyc.com

Who we are..

Is this Black-Owned?

YES! We are Black-owned, woman owned and magnifying the culture! We are three designers who came together to create space for other brands created by people of color. We also have an art gallery in store to promote the works of local artists of color.

Quality

What shirt brand do you print on?

Standard t-shirts are printed on premiun Pro-form, Gildan or Bella & Canvas brand tees. Tees are 100% cotton. Some sweatshirts are an 80/20 Cotton Poly blend. 

What size should I order?
Our sizes range from XSmall - 3XLarge. Some designs are printed on unisex tees/tanks and run big. Women should order one size down from their regular size. 

Gildan Sweater/Crewneck - U.S Sizes

                                 S   M    L   XL  2XL 3XL 4XL 5XL
Length (inches):   26  27  28  29   30    31   32   33
Width (inches) :    20  22  24  26   28    30   32   34

Unisex Size Instructions- 
Unisex to Women's Conversion
Unisex XSmall = Women's S
Unisex Small = Women's M
Unisex Medium = Women's L
Unisex Large = Women's XL
Unisex XLarge = Women's 2X
Unisex 2X Large = Women's 3X

What if I want a V-neck cut?
Women's cut tees/V neck styles are available upon request depending on the design. Send us a message with your order and we'll confirm availability.

What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use screen printing, direct to garment, vinyl and heat transfer processes.

Ordering

What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. We also accept Paypal, AfterPay,Amazon Pay and Google Pay for your convenience.

Is Wholesale Buying available? 
If  you are a retailer or a group in need of quantities of 12 or more contact us to learn about our discounted rates!

Shipping

How long will it take for my order to arrive?

Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders may take longer. 

During holidays or times of high demand, orders will take 10 - 15 business days to ship.

COVID UPDATE **

U.S. orders may experience delay in shipping but we do our best to ship out within 7-10 business days.

International orders are contingent upon border entry policies. 

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS Priority Mail and International orders are shipped with USPS International First Class

Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order is in transit.

How much does shipping cost?
There is a  standard shipping cost of $7.85 for the first item and an additional $3 for additional items, unless otherwise specified.

Free shipping offers apply to U.S. orders only.

Returns & Exchanges

What is your return policy?
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at info@daspotnyc.com for further information. 

All of our items are made by hand at the time of purchase. We do not issue refunds on orders that have completed payment and shipped.


Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order within 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at info@daspotnyc.com if you have any questions regarding your order.

Location

Do you have a physical location? 

Yes. We originally opened shop at The Shops on Front Street in Dumbo. It is now home to our office at 68 Jay Street/145 Front Street. Our flagship store is located in Downtown Brooklyn at 445 Albee Square West inside City Point BKLYN Mall formerly known as Albee Square Mall. Our store is on the main floor in the center between Little Giants and Joybird Furniture. 

 

Still have questions?

For additional information about DA SPOT NYC,  you may use our website messenger to chat with our team. You may also call us at 347 - 903 - 6729 or email at info@daspotnyc.com. We are happy to assist you.

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